“We are so proud of our delivery team, to have become a Gold Services Partner in such a short amount of time,” said Tom Kieffer, founder and CEO of Virteva. “We achieved Silver Services status in April of this year. Now, just eight months later, we’re Gold. This momentum completely reflects our drive and commitment to our customers in helping ensure their success with ServiceNow.”
Gold is the highest level available to ServiceNow partners in the United States, and has the strictest minimum requirements for membership. Virteva has surpassed many of these minimums, including those around Customer Satisfaction (CSAT), earning an average score of 9.4 out of 10 when the minimum requirement is 8.4.
“We owe our success to the fact that we started as a customer of ServiceNow, then became a partner, and now it’s core to everything we do,” said Jamey Anderson, EVP of Delivery at Virteva. “We actively partner with our customers to ensure the deployments are done in a way that suits their specific needs, and we stay with them after the fact to ensure they continue to find success with their instance of ServiceNow.”
Virteva is both a customer of ServiceNow and a managed services provider, something that is unique in the industry. Virteva was one of the first partner companies to develop a set of deployment templates that enabled customers to get up and running quickly. And with each implementation, Virteva includes some funding allotted for additional projects that may come up during the deployment or shortly after. This service can be extended beyond the initial project to support continuous improvement with the customer’s ServiceNow instance.
Virteva provides additional support to their customers’ end-users through their award-winning service center. Built on ServiceNow, Virteva’s 24/7 Service Desk integrates with their customer’s ServiceNow instance, enabling them to act as an extension of the customer’s own IT team, providing the same excellent experience for end-users.
“Our growth has really skyrocketed since partnering with ServiceNow,” said Steve Griffiths, CFO of Virteva. “And to support the additional growth, we’ve significantly expanded our national sales and delivery capabilities. It’s been really exciting to be part of the ServiceNow growth story.”
Virteva has seen growth across the entire ServiceNow suite of products, from the core areas of IT Service Management (ITSM) and IT Operations Management (ITOM) to new, emerging products such as Customer Service Management (CSM), Security Operations (SecOps), Governance, Risk, and Compliance (GRC), and HR management. As a result, Virteva’s ServiceNow professional services business has grown over 50% in the past year.
Virteva delivers as-a-service solutions for IT and customer experience teams, including deployment, managed services, and ongoing support for the entire ServiceNow platform. Virteva utilizes their own battle-tested best practice templates to allow rapid implementation of any aspect of the ServiceNow suite, allowing their customers to immediately generate a return on their investment. Offering managed IT and project-based consulting services, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from ServiceNow, Microsoft, Cisco, and other leading technology providers.
Virteva has over 150 employees and serves customers nationally from its headquarters in Minneapolis, MN.