“Being a Gold Partner with ServiceNow is a natural progression for us,” said Tom Kieffer, founder and CEO of Virteva. “As a ServiceNow customer ourselves with over 800 fulfiller seats, we’ve been able to talk plainly with our customers about the real-world implications and use cases of the platform. Demonstrating that we ‘walk the talk,’ so to speak, really lends us the credibility that many of our competitors lack.”
There are four tiers of membership in the ServiceNow Sales Partner Program: Registered, Bronze, Silver, and Gold. Each tier requires partners to meet increasingly higher standards and scale, including obtaining a number of ServiceNow solution and skills accreditations. Individuals achieve these accreditations by completing a series of courses established by ServiceNow to build competence around delivering and supporting the ServiceNow platform.
Virteva has seen growth across the entire ServiceNow suite of products, from the core areas of IT Service Management (ITSM) and IT Operations Management (ITOM) to new, emerging products such as Customer Service Management (CSM), Security Operations (SecOps), Governance, Risk, and Compliance (GRC), and HR management. As a result, Virteva’s ServiceNow professional services business has grown over 50% in the past year.
“Our growth has really skyrocketed since partnering with ServiceNow,” said Steve Griffiths, CFO of Virteva. “And to support the additional growth, we’ve significantly expanded our national sales and delivery capabilities. We now have staff in 11 different states and have increased the size of our ServiceNow consulting team by 67% over the past year. It’s been really exciting to be part of the ServiceNow growth story.”
Virteva is both a customer of ServiceNow and a managed services provider, something that is unique in the industry. This model enables Virteva to help customers implement ServiceNow applications quickly, but also in a way that is tailored to their specific needs. Once live, it allows customers to continue to derive value out of the ServiceNow platform. This real-world know-how and distinct approach has earned Virteva an average customer satisfaction score of 9.3 on a scale of 1-10.
Virteva delivers implementation services, ongoing support, roadmapping services, and full managed services offerings for the entire ServiceNow platform. Virteva utilizes their own battle-tested best practice templates to allow rapid implementation of any aspect of the ServiceNow suite, allowing their customers to immediately generate a return on their investment. Offering managed IT and project-based consulting services, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from ServiceNow, Microsoft, Cisco, and other leading technology providers.
Virteva has over 150 employees and serves customers nationally from its headquarters in Minneapolis, MN.
Steve Griffiths, CFO