The Critical Missing Piece of DevOps…And How to Find It

We’ve probably all heard the DevOps principle “you build it, you run it.” In theory, DevOps makes each team responsible for both the development and operation of its code, giving DevOps teams complete responsibility — and complete visibility and transparency — for the entire value stream, including not just coding, testing, securing, and complying, but even the business results of the code when it is running in production. But IT operations includes much more than the limited “ops” functions we typically fold into a DevOps team. I’m talking about things like ticket management, incident handling, user management and authorization, backups and recovery, network management, security operations, infrastructure procurement and cost optimization, compliance reporting, and much more. In today’s IT organization, where do these responsibilities fall? And how can we improve these operations and perhaps even apply DevOps and Agile principles to them?

This post, the first in a series on how to best think about operations in the cloud, will explore that set of operations functions that is not typically assigned to DevOps teams. We will also talk about how organizations not yet using DevOps can still benefit from streamlined operations when they migrate their applications as-is to the cloud.

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