For the biggest leaders in Services globalization like India, Philippines, East Europe, China and Latin America, most of their services will be commoditized in the next three to four years. Clients are asking for transformational and innovative services involving mobility, analytics, cloud, social media, cyber security and digital marketing – services that traditional business models will be challenged to deliver. The automation of work like applications management, infrastructure support, testing, business processes, self-service and customer relationship management is quickly reducing the need for manpower.
TSGI introduces innovation, startup ecosystem and digital transformation as a key component to define its index for Digital Nations (Top 50) and Super Cities (Top 100). Tholons is pleased to present its perspective on how digital is changing the industry and picking leaders, disruptors and innovators that will define the future of economies and growth markets.
While most of the smaller countries in the top 20 will find it easier to adapt their model and be more agile in working with clients on digital innovation, however more than half of the workforce in IT/BPO sector in leading outsourcing locations will become irrelevant in coming few years unless significant reskilling is done. And for an industry this large, making this gigantic shift will be a challenge.
Tholons, the leader in global outsourcing locations rankings is pleased to publish “Tholons Services Globalization Index 2017TM.” For the first time we are introducing digital innovation as our prime gauge which looks into cities and nations for number of start-ups, start-up diversity, start-up ecosystem and government incentives to promote entrepreneurship and digital transformation.
The Globalization industry has been knocked by digital forces. Robotics, Artificial intelligence, Social Media, Mobility, Big Data, Digital supply chain, Digital Trust, As a Service will continue to punch established players. The outsourcing industry has been shaken at the core; big industry leaders are slipping from top positions:
· India, China, Philippines, Brazil and Mexico are the top ranked Digital Nations. Canada, Chile and Ireland are the new entrants to top 10 Digital Nations, along with Vietnam and Poland from earlier.
· 4 Cities from India (Bangalore, Mumbai, Delhi and Hyderabad) and Manila in Philippines continue to be in the top 5 of Super Cities but Manila has moved down to 4th position from previously held 2nd position.
· Pune and Cebu City have moved out of top 10 Super Cities while Sao Paulo and Buenos Aires have moved in the list representing significant inroads made by Latin American Cities.
· Leaders like India, Philippines and China are being shaken by disruptors like Canada and Israel, while innovators like Brazil and Chile are going to collectively redefine the leadership for the next decade.
The opportunity of growing $2.4 Trillion technology spend to $ 3.8 Trillion by accelerated transition of legacy businesses to digital is not to be missed. It is good news for innovative startups, super cities and digital nation to claim the territory. An engaged focus in digital innovation at enterprise level will lead to emergence of new leaders. These new players clearly stand a great chance to be the winners given they are not saddled with legacy and big transformational effort and cost. We feel jubilant ringing the bell to dawn of certainty, opportunity and this new found world.
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About Tholons Services Globalization Index (TSGI)
TSGI 2017 is the 12th edition since 2006 and is based on Tholons location assessment framework which uses both primary and secondary research. Data is collected and validated from extensive network of industry stakeholders including enterprise buyers, service providers, governments, trade bodies and associations. Innovation / Digital, Talent, Skills & Quality, Cost, Risk & Quality of Life, Business Catalyst and Infrastructure are the key metrics used to rate and rank Super Cities and Digital Nations.